Frequently Asked Questions

After an introductory call, PropertyCraft will:

1. Meet you at your properties for a walk-through, discuss your goals, and recommend services to meet your needs.

2. Present a property management agreement to be signed.

3. Set up a reserve account, collect keys, vendor information, and tenant contacts.

4. Start managing on your behalf.

We focus our services along the route 128-South corridor, south of the Mass Pike. By focusing on a tighter service area, we can provide a higher level of service to our customers. If you have an asset or portfolio above 30 units or 1,000 square feet outside of those bounds, let’s talk.

• We serve Central Boston, Avon, Braintree, Canton, Dedham, Easton, Milton, Needham, Norwood, Quincy, Randolph, Rockland, Stoughton, Walpole, Westwood, and Weymouth.

• We also have a sister company in North Providence, Rhode Island.

We manage aartment buildings and communities, single-family, rental condos, mixed-use, and commercial properties (office, retail, industrial, flex). We do not manage HOAs, short-term rentals, or hospitality properties.

We value transparency in our fees because it allows us to successfully grow our relationship with you and your asset(s). Fees vary depending on asset type, location, condition, and owner objectives.

Because each owner is different, we structure our partnership according to your goals, within reasonable bounds. Our standard agreement for professional management includes administrative oversight, financial tracking and reporting, unit leasing and marketing, tenant screening, 24/7 maintenance support, contractor management, and more. See our Solutions page. If you have additional requests, please ask.

Your funds are directly deposited via ACH into your bank accounts each month.

Monthly reports are available online on the 10th or 15th through the owner portal.

Your properties must be insured to state levels with at least $500,000 of liability insurance. Property owner policies must list PropertyCraft on their COIs as additionally insured (usually at no additional cost). We’d be happy to recommend reputable insurance carriers.

Our contracts are 30-day, self-renewing. While we’re confident you’ll find value in our professional management, if we’re not a good fit, we’re committed to parting on good terms.

Real estate is tangible, so it needs “eyes on” management. The frequency of inspections depends on property type and need. Curbside inspections are performed at least monthly and tenant premises inspections are conducted bi-annually or annually.

Absolutely. The crux of tenant selection for any applicant is effective screening. We are knowledgeable and experienced at working directly with HUD and housing authorities to remain compliant, enforce lease terms, and achieve rent increases. Additionally, subsidy assistance, whether portable or property-assigned, is considered a “source of income” which is a protected class from discrimination.

We use a comprehensive, standardized screening process that includes: credit, criminal, prior & current landlord, sex offender, and income verification. We follow Fair Housing guidelines as an Equal Opportunity Housing Act provider. Through tenant selection, our goal is to identify people who can pay their rent on time and treat the property with respect.

Eviction is a last resort in all cases. We’re committed to preventing eviction through clear communication, strong tenant screening, and mediation. Our record for successful evictions is grounded in the three D’s: document, document, document.

Yes, as long as the vendor fulfills the assigned scope of work to established standards. Each contractor is required to be insured and licensed.

We are available 24/7/365 for emergencies. Our 24/7 maintenance hotline helps tenants resolve problems on their own before personnel needs to be dispatched. We prioritize requests based on urgency and assign them to the responsible agent. Before any work is done, we make sure to get the owner's approval if the cost exceeds what's stated in the management contract. Proactive and regular inspections help us catch any issues early on and prevent unpleasant surprises.

In deference to your owner's goals, we use a combination of rent-tracking software tools, market data, and property-specific conditions.

The decision to allow pets is that of the property owner. However, as many as 65% of renters have or are considering a pet, so refusing pets will narrow the potential renter pool. In addition, landlords are required to permit Assistance Animals and Emotional Support Animals. Regardless of animal/pet status, tenants are required to sign a lease addendum as to animal/owner conduct. Any damage by animals is not considered ‘reasonable wear and tear.’ Tenants are made aware that the burden of animal/pet damage costs is their responsibility.