Property Management Services

PropertyCraft aims to tangibly improve the value of your investment and ensure the smooth operation of your building. You’ll get the benefits of a large-scale regional property company, while also enjoying the personalized attention of a boutique, hands-on management firm.

Whatever your needs are, whether it’s a 200-unit apartment community or a single-family rental, a mixed-use building or flex space, Class A to Section 8, you can confidently depend on our expertise. We’ve got the coveted Certified Property Manager (CPM) designation from the Institute for Real Estate Management to prove it.

Professional Management Services

We’re hands-on and ready to respond 24/7. Our emergency response dispatch and tenant troubleshooting hotline set our customer service apart. It’s simple: good maintenance is responsive, better maintenance is proactive, and great maintenance is preemptive.
We understand the value of making rent payment easy for tenants with automatic rent collections and ACH debits.
That said, maintaining accurate and transparent tenant ledgers is the key to effective tenant management. According to a 2024 survey by Buildium, 55% of renters report that they are unable to pay all their bills on time and in full. Rent demand notices, maintenance charges, and late fee tracking are imperative for clear communication and dispute resolution.
We’re committed to finding the tenants best suited for your property - not just because we’re dedicated to you, but because we have to “live” with them too!
Using our network of brokers and online listing platforms, we market your rentals to minimize vacancy cost. We apply a tested Tenant Selection Process (TSP) that complies with Fair Housing laws and enables thorough applicant vetting.
We believe that your tenants are our customers. Responsive communication, follow-through, and general respect lead to happier tenants, resulting in lower turnover costs.
Tenant services include 24/7 access to our resident portal, e-document signing, and responsive maintenance.
Handling strained tenant relationships can be stressful. We aim to avoid surprises and conflict through strong tenant screening and early-stage dispute resolution. If court becomes necessary for non-payment or non-compliance, we rely on the three D’s to be effective: document, document, document!
We’re not attorneys, but we’ve been around the block.
As professional property managers, we know that regulatory compliance is a moving target. Threats of rent control and forced compliance with state and federal laws/regulations can dramatically increase your exposure to risk. We’re always staying up to date and tracking potential threats on the horizon.
Using the leading Chart of Accounts of the National Association of Rental Property Managers (NARPM), we consistently and reliably track and classify your properties' financial performance.
Our team is adept at working with subsidy programs and providers. We have the knowledge to ensure compliance with HUD regulations on fair housing, maintenance chargebacks, NSPIRE/REAC or housing inspections, evictions, or rent increase negotiations.
Keeping your trust is rooted in our commitment to the job. It’s our privilege to demonstrate that to you.
Monthly, you will receive financial and operational health reports that reflect the performance of your investments. We also provide recommendations that will help boost your properties’ performance on an ongoing basis. As your partner, we wholeheartedly believe your success is our success.

Strategic Management Services

Waiting for an apartment to be vacant before renovating costs too much. Working collaboratively with tenants to complete occupied renovations now means you can benefit from:
- higher rents
- shorter turnovers
- lowered maintenance costs
- better contractor pricing
- increased valuation ASAP
We provide experienced oversight of construction projects from initial conception to completion. Scoping, contractor oversight, cost management, and problem resolutions all feed into a successful outcome.
Not sure how to upgrade your property? We can help.
We provide a suite of value-add services that step up your property’s performance, such as property manager audits, market analysis, amenity analysis, or development.
Contact us for more information.
Considering buying a new investments property? A second pair of eyes and a professional opinion is something you can take to the bank. Our Certified Property Manager (CPM) designation is the highest and best in the industry. That’s something you can count on.
Construction drawings are too often written in present-day terms. Considerations for how to maintain and operate the building in the future are usually forgotten.
Instead, plan for your asset’s long term financial growth before sticks are in the ground. Developers and property managers have different perspectives. Those combined perspective can be a valuable force!
When off-market opportunities come our way, we make it a point to bring them to the attention of our clients first. This works perfectly for 1031 exchanges and off-market deals.