Effective Date: October 1, 2024

Betterway New England LLC d/b/a PropertyCraft Management Co. (“PropertyCraft”) is committed to protecting your privacy. This Privacy Policy (“Policy”) outlines how we collect, use, store, and disclose your personal information when you use our website (propertycraft.com) and related services (collectively, “Services”). By accessing our website and Services, you agree to the terms described in this Policy.

1. Information We Collect

• Personal Information Provided by You: When you contact us or use certain features on our website, we may collect personal information, such as:

  • Name, email address, phone number, and contact preferences.

  • Billing and mailing addresses if required for transactions.

  • Other details you voluntarily provide when filling out forms or requesting services.

• Automatically Collected Information: We collect non-personally identifiable data when you access our website, including:

  • IP address, browser type, operating system, and device details.

  • Usage data such as pages viewed, access times, and referring URLs.

  • Location information if enabled on your device, collected via IP address or similar technology.

• Cookies and Tracking Technologies: We use cookies to personalize your experience, track website usage, and improve our Services. You may manage your cookie preferences through your browser settings. For more information on our use of cookies, contact us at info@propertycraft.com.

2. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide requested services.

• Send administrative communications, such as updates to our services, terms, and this Policy.

• Deliver personalized marketing and promotions based on your preferences (with your consent).

• Conduct analytics and improve our website’s functionality and security.

• Comply with legal obligations and protect against potential fraudulent activities.

We may share your information with trusted third parties essential to fulfilling your requests (e.g., payment processors) or as required by law. We do not sell or rent your personal information, including phone numbers, to unaffiliated third parties for marketing or any other purpose. We do not pass any individual's consent to receive SMS from PropertyCraft to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.

3. Your Privacy Rights

You have control over your personal information. You may:

• Request access to the information we have about you.

• Correct or update any inaccurate information.

• Request the deletion of your information, subject to legal retention requirements.

• Opt out of marketing communications by emailing info@propertycraft.com or reply STOP to opt-out of SMS messages.

To exercise your rights, please contact us at hello@propertycraft.com. We will verify your identity before processing your request to protect your privacy.

4. Data Security

We implement technical and organizational measures to secure your personal information against unauthorized access, use, and disclosure. While we strive to protect your data, no method of transmission over the Internet is 100% secure. By using our website, you acknowledge these inherent risks.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or as legally required. Once retention is no longer necessary, we securely delete or anonymize your information. If you wish for any of your data to be removed from our system, please contact hello@propertycraft.com with your request.

6. International Data Transfers

Depending on your location, your information may be transferred to and processed in a country other than your own. We take appropriate steps to protect your data in such transfers. For further details, please contact us.

7. Information for Minors

PropertyCraft does not knowingly collect or solicit personal information from individuals under the age of 18. If you believe we have collected information from a minor, please contact us at info@propertycraft.com, and we will take appropriate action to remove the data.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant updates will be communicated via a notice on our website or by email. Your continued use of our website and Services after any changes indicate acceptance of the revised Policy.

9. Contact Us

If you have questions or concerns regarding this Policy or wish to exercise your rights related to your personal information, please contact us at hello@propertycraft.com.